Oracle's clinical AI agent worked well most of the time, but it broke down at its limits: when a request fell outside scope, hit a role or compliance restriction, or failed mid-task. In those moments, the AI declined or errored inconsistently, the same situation handled one way here and another way there. For clinicians making fast decisions, that unpredictability eroded trust in the AI everywhere, not just at the edges. I designed the behavioral standards that made those moments consistent, clear, and trustworthy, so clinicians always knew what had happened and what to do next.