I'm a conversation designer. I make AI worth talking to.

Projects

Standardizing Conversational AI Behavior for Oracle's Clinical AI Agent

When Oracle's clinical AI agent started producing unpredictable responses, I built the behavioral system that made it consistent and trustworthy enough for clinicians to rely on.

Designing trust into AI experiences by making intelligence visible, not hidden. This project explored how to communicate AI progress, state, and uncertainty in ways that build trust without adding noise to complex clinical workflows.

Sole Conversation Designer

AI Experience

When AI Thinks: Designing Transparency for Clinical AI

Sole Conversation Designer

Conversational UX Framework

AI Experience

Experience

Principal Conversational AI Designer

Jun 2024 - Present

Oracle (Oracle Health)

Seattle, WA

Senior Conversation Designer

Sep 2021 - Nov 2022

Telenav

Seattle, WA

Senior Conversation Designer

Oct 2018 - Aug 2019

BMW Group

Beijing, China

Senior Conversation Designer

Oct 2016 - Oct 2018

Nuance (Cerence)

Beijing, China

Visual Designer (Contract)

Oct 2015 - Dec 2015

Costco

Seattle, WA

UX Designer (Contract)

Jun 2014 - Aug 2015

AT&T

Seattle, WA

UX Designer (Freelance)

Dec 2013 - Dec 2013

University of Washington

Seattle, WA